Policies

Privacy Policy

When you place an order with Australian Chemist, you agree to our privacy terms and allow us to collect and use your personal information for the purpose of processing and delivering your order.

We only ask for information that is necessary, and we handle it with care. By using our website, you confirm you are at least 18 years old and responsible for your own activity, including any purchases. Please make sure the details you provide are accurate and up to date.

Data Protection

We are committed to protecting your privacy and follow Australian privacy laws and relevant international standards. Your information is treated as strictly confidential and secured with modern data protection measures.

Cookies and Data Use

Our site uses cookies only for essential functions such as saving your shopping cart and currency preferences. This data stays in your browser and is not stored on our servers. We do not sell or share your data. Limited tools like Cloudflare and Google Analytics may be used to monitor website performance.

Security Policy

We take data security seriously. Our site runs on secure servers with SSL encryption. Payment information is never stored in full on our systems — only processed through trusted and secure payment gateways.

Payment Security

All transactions are handled through established payment processors. We never store your complete card details. You can shop knowing your payment is safe and private.

Shipping Policy

Orders are normally dispatched within 1–2 business days.

• Courier Delivery (Trackable): Estimated 5–9 business days after dispatch, with online tracking. Rarely, delays may extend delivery up to 14 days.

• Registered Airmail: Usually 14–21 days, up to a maximum of 30. Airmail is discreet but not trackable.

Orders placed on weekends or public holidays are processed the next business day. Large orders may arrive in multiple packages, and brand/generic items may ship separately.

Quality Guarantee

All medicines supplied by Australian Chemist are genuine and sourced from trusted manufacturers. Generic medicines are equivalent to their branded versions in strength and effect. Please consult your doctor before starting any new medication. Our support team can answer questions about any product.

Delivery Guarantee

If your parcel is damaged, incomplete, or lost, we will resend your order free of charge. Contact our support team and we’ll sort it quickly.

Order Tracking and Support

You can check your order status anytime using your order number or account login. Our support team is available 24/7 via phone, chat, or email. We aim to reply within the hour.

Order Cancellation

Orders can be cancelled within 24 hours of placement or before dispatch. Contact our team by phone, chat, or email and we’ll confirm the cancellation.

Refunds and Returns

Please ensure your shipping address is correct when placing an order. Incorrect addresses may lead to non-delivery and are not refundable.

If you are not satisfied with a product, you may return it within 30 days. Once received, we will process your refund.

Chargebacks

If you experience an issue, please reach out before filing a chargeback. Most problems can be resolved quickly with our team. Repeated chargebacks without contact may affect your ability to place future orders.

Customs and Delivery Rules

We pack all orders discreetly and comply with Australian and international shipping standards. We do everything possible to ensure smooth customs clearance, but it remains your responsibility to check if your order is legal to import into your country.

Accessibility

Our website is built to be usable by everyone, including people using assistive technology. If you face difficulties, please let us know and we’ll work to improve your experience.

Discounts and Loyalty

We regularly run promotions and offer loyalty benefits. Reorders always receive a 10% discount. Payments made with cryptocurrency also qualify for an additional 10% discount.

Policy Updates

These policies may change from time to time. The most up-to-date version will always be published on this page.

Contact and Support

If you have any questions or concerns, our support team is here to help. Contact us any time via live chat, phone, or email. We’ll respond as quickly as possible.

Medical Disclaimer

All information on this site is for general knowledge only. It is not medical advice and should not replace consultation with a qualified healthcare professional. Always seek your doctor’s advice before starting or changing any treatment.