Frequently Asked Questions

What exactly are generic medicines?

Generic medicines are non-branded versions of prescription drugs. They contain the same active ingredients, dosage, and strength as the branded originals. They are produced once the patent on the branded drug expires and are marketed under their chemical name. Generics are made by licensed manufacturers and deliver the same health benefits as their branded counterparts.

Why are generics cheaper than branded medicines?

Branded medicines are expensive because of the costs of research, trials, and marketing. After patents expire, other manufacturers can produce the same medicine without those costs. That’s why generic medicines are more affordable. At Australian Chemist, we pass those savings on to you while maintaining the same quality.

Are generics as safe and effective as branded medicines?

Yes. Generics are required to match the active ingredient, dosage, and effect of the brand version. The only differences may be in shape, size, or colour. Their therapeutic effect is identical.

Are your products approved by regulators?

All medicines at Australian Chemist come from certified suppliers and are approved by trusted health authorities (such as the FDA in the U.S. and the TGA in Australia). Every product meets strict standards for safety, quality, and effectiveness.

Do I need a prescription to order from Australian Chemist?

You do not need a prescription to place an order. However, we recommend consulting your doctor or pharmacist before starting any new treatment to ensure it’s suitable for you.

Do you ship outside Australia?

Yes. We deliver to most countries worldwide. Please check at checkout or contact Customer Service for details on your destination.

How is my order packaged?

Orders are shipped in plain, unmarked packaging. There is no mention of Australian Chemist or the product contents on the outside. Required documents are included inside the parcel.

What if my order arrives damaged or incomplete?

Contact our support team straight away. Under our Delivery Guarantee, we’ll resend the missing products or issue a refund.

Large orders (over 120 tablets) are split into smaller discreet parcels to comply with shipping rules. These may arrive separately, each covered by our guarantee.

Can customs delay my delivery?

Occasionally, yes. Customs may check or hold parcels for inspection. If this happens, you will be notified. Our support team will assist if documents or clarification are required.

Will I pay extra if my order needs to be reshipped?

No. If your parcel is lost or does not arrive, reshipment is free of charge. If a reshipment isn’t possible, we’ll refund you in full.

My order hasn’t arrived yet — what should I do?

Delivery times vary:

• Courier: usually 5–9 business days with tracking.
• Airmail: 14–21 days, up to 30 days in rare cases.

If your order is overdue:

1. First check with your local post office.
2. If still missing, contact us for free reshipment or refund.

What delivery options do you provide?

• Courier (trackable): 5–9 business days, approx. \$35 AUD.
• Standard Airmail: 14–21 days (max 30), approx. \$15 AUD.
• Free Airmail: All orders over \$250 AUD.

Options and prices will be confirmed at checkout.

What if my order is late?

If your parcel is not delivered within the timeframe, our Delivery Guarantee applies: free reshipment or full refund.

How do I place an order?

1. Choose your medicine, dosage, and quantity.
2. Click "Add to cart".
3. Go to Checkout and enter your delivery + payment details.
4. Submit your order. You’ll see a confirmation on screen and by email.

When is my payment processed?

Payments are processed securely at the time of checkout. Once approved, your order moves immediately into preparation for dispatch.

Can I cancel my order?

Yes. Orders can be cancelled within 24 hours of purchase or before dispatch. For details, see our Refund and Cancellation Policy.

How can I check my order status?

• Use your order number to access the tracking portal.
• Use your courier tracking number (if applicable).
• Or reach out to Customer Support any time.

What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, AmEx). You can also pay in cryptocurrencies like Bitcoin or Ethereum and receive a 10% discount.

What if my question isn’t listed here?

Our Customer Support team is available 24/7. If your question isn’t covered here, just reach out and we’ll help.

Is the information on this site medical advice?

No. The content on Australian Chemist is general information only. It is not professional medical advice, diagnosis, or treatment.

Always speak to your doctor or pharmacist before starting any medicine.

Australian Chemist is not responsible for consequences arising from misuse of the information on this site.